Who we are
Our website address is: https://www.rubberduckyplumbing.com, and you can see our phone number and physical address on the contact page.
What personal data we collect and why we collect it
We collect this data to serve you, our customer, or to interact with you. The additional data collected by Google and Facebook is to collect user interaction data in aggregate (meaning not personalized) and to determine the best way to serve you.
If and when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Our login page and logging in applies additional cookies as well. However, these features are not built for public users, they are for internal use only.
We do use contact forms and scheduling request forms. We only collect the data that you put in there voluntarily. As described below, if you want to remove all of your data from this site, please send in a request.
We use Google Analytics and the Facebook Pixel to learn about what can make our website better for the end user. This data is anonymized and these are industry leading providers of software, used on websites throughout the world. To visit the site anonymously, you should log out of your Google and/or Facebook accounts.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We may share anonymized data with trusted third parties for aggregate usage data.
Internal use only: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Contact form information may be sent through email to be addressed.
If you need to contact Rubber Ducky Plumbing for any reason, especially privacy-specific concerns, please call or write to Rubber Ducky using the phone, address, or contact form on the contact page.
How we protect your data
Rubber Ducky Plumbing believes in your right to your data; other than submissions to forms on our website, we do not store any data about any of our website visitors, leaving this up to the industry leading Google and Facebook.